If you need to return, exchange or request a refund for your item, please refer first to our refunds policy to make sure you are eligible for a return. Then kindly contact us through the form below or directly at info@equinoxatelier.com and we will be very glad to help.

Standard first class delivery usually takes 1-2 business days to arrive. Second class delivery can take up to 5 days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details with Royal Mail. Prior to this time period Royal Mail will not look into the matter.

If a product you want is out of stock, you can use the restock wizard which appears on the right-hand side of sold out product pages, and you will be notified by email when the product is back in stock.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

All of our jewellery is hand carved in our studios as bespoke pieces for the customers that order them. That means no two pieces will look exactly a like and your keepsakes are truly wearable art.

The sterling silver used to make our jewellery is recycled from ethical sources, meaning no further harm to the environment has come from mining new precious metals.

We also offer vermeil standard 18k gold plating on our silver jewellery which we do all in-house to ensure only the highest quality metals are used.

Regular gold plating does not have a standard thickness, and is often very thin and wears away astonishingly quickly.

The 'vermeil' (pronounced ver-may) standard is a minimum of 2.5 microns in thickness. This thicker coating protects your jewellery from dulling and the gold rubbing off for a lot longer. With proper care your pieces can look great for years or even decades! Although with frequent wear, and exposure to things like sunscreen, showers, sweat and so on, you still may notice some fading after a year or two.

The process of plating is really quite fascinating! Gold particles suspended in a liquid are excited by electrodes, which attract the particles to the silver and bond the two together. To prepare for the plating process, your sterling silver is first plated in palladium (a type of platinum) and then plated in real 18k gold. The longer the plating process, the thicker the plating will be, until we have a 2.5 micron depth and, voila! You have your vermeil piece.

The quality of our metals are all checked by the Edinburgh Assay office and hallmarked.

Each of our pieces are individually checked by the Edinburgh Assay office and hallmarked with it's quality. The rule for hallmarking when there is an object with mixed or more than one metal, is to hallmark to the lowest base metal.

Our pendants for example are made with Fine Silver 999 but are hung on a belcher chain that is Sterling Silver 925. Our vermeil pieces are plated first in palladium (an accepted precious metal for hallmarking) and then in 18k gold - however because the lowest base metal in the entire object is still sterling silver, it will still be marked with 925.

Silver rings are made with Fine Silver 999.

To learn more about what the markings mean, you can visit the assay office information portal here.

To keep your jewellery looking amazing, here are some tips to follow:

1. Always remove before bathing or swimming.
2. Remove your pieces before the gym or activities where you will be sweating a lot.
3. Avoid direct contact with perfumes, makeup, body lotions or sunblock. (Let these products absorb fully before putting on your jewellery).
4. Remove your jewellery before sleeping.
5. When not in use, store your jewellery in the box or pouch that it came in, or any other non-tarnishing container, to reduce exposure to the air.
6. Clean your jewellery with the provided polishing cloth, or other jewellery-safe cloth. Do not use abrasive polishing solutions or commercial 'silver polish.' Instead, always take to a professional jeweller to clean.

Silver oxidises over time, which means it can appear duller or begin to turn black, especially in creases. Some people like the aged patina of silver as it goes through this process, and some of our jewellery is actually styled with a patina to bring out the detail of smaller pieces. But, if you would like to breathe some life back into your jewellery you can use a silver polishing cloth or take your jewellery to be professionally cleaned (I would recommend this option as silver polish can be harsh on the skin/lungs).

To prevent your jewellery from oxidising quickly, we recommend keeping it in a box such as the one you received your jewellery in that has anti-tarnish properties, not wearing in the shower/while swimming, and to wipe clean from makeup/sunscreen/sweat as soon as you take it off.

The essential oil bottles (10ml) we sell are certified organic oils, ethically harvested and sustainably grown. They are aromatherapy grade products suitable for rituals, wellness, and to delightfully scent the home.

For our wax-based products, we use only non-GMO, sustainably grown soy wax from a manufacturer in Sweden that contains no toxic additives (only botanical additives that help the wax cure smoothly).

As of 2026, our candles and wax melts are also fragranced with only real essential oils and blends, ensuring you have the cleanest possible burn.

A note on sustainability: many essential oils on the market are manufactured from species under threat due to over cultivation (such as frankincense), or that are farmed and harvested in communities that exploit workers. We always check that our oils are sustainably sourced and ethically harvested, and never sell endangered species.

If you're used to seeing candles sold at big retailers or at craft fairs without this type of labelling, they might 'seem' safer, but unless they are unscented, it is actually just that the maker is not compliant with regulations. It may show either a lack of research/understanding or worse a blatant disregard for health and safety. So our advice is to steer clear, as you will have no idea what is in those candles!

That being said, we definitely can appreciate that some of the required wording on scented candle/wax melt labels can be a little off-putting! So let us break it down for you. The warnings are there to keep you and the environment safe in the absolute worst-case scenario of accidental ingestion or a rare allergic reaction to the fragrances in the mixture. These warnings will exist whether you are using all natural essential oils or manufactured fragrance oils - and that's because the same potentially hazardous molecular scent compounds exist the same in nature as in the lab. In order to be compliant with CLP regulations, and ECHA poison control notices, it is required that scented candles and so forth carry a warning label with very specific wording about the fragrance's affects on aquatic life, skin/eye sensitisers and so on. Stating the most reactive compounds in the mixture, and registering a UFI number with the poison control centres help the NHS identify what might have come into contact with you, a child or a pet if a reaction does occur of if the mixture is accidentally swallowed.

So, make sure you keep the labels on your products in case they come in handy, and read through the pictogram instructions so everyone can enjoy their candles, melts and mists safely!

We encourage everyone to recycle their candle jars, and to do so you can remove the remaining wax by pouring boiling water until it covers the wax, leave for a minute or two and then wipe with a paper towel. Dispose of the wax and paper towel into the trash / in accordance with local regulations and do not pour down the sink. If the little metal wick holder and sticker is tough to get out, you can heat it for a few seconds with a hair dryer to loosen the adhesive and scrape off with the bottom end (non-eating end) of a kitchen utensil.

If your burner is not electric then you can pour a little boiling water to cover the wax, wait a minute and then wipe clean with a paper towel. Dispose of the wax and paper towel into the trash / in accordance with local regulations and do not pour down the sink. If you have an electric burner, re-heat the wax until it melts and pour the discarded wax into the appropriate disposal area (again, not the sink). Wipe the well clean with a paper towel and discard.

If you're like me, and you hate getting wax on your hands (ironic I know for a candle maker!) then I would highly recommend a silicone cup which can be used to gather the wax as it melts. When it hardens, it will be easy to pop out and either throw away or re-use! Win-win.

Don't worry, it's not mould! The white stuff you might be seeing is called 'frosting' and happens sometimes when a natural wax (like soy) has a change in ambient temperature that is too rapid. The wax melts slightly and then re-crystalises in a random pattern that throws light differently to the rest of the wax surface giving the appearance of white 'frost.' It might happen in storage or shipping, and is rather unpredictable. Frosting might have a less attractive appearance, but it is a sign that your candle/wax melt is made from real natural wax (as this phenomenon doesn't occur in store-bought petroleum-based candles) and so I don't mind so much when it happens anymore because it's a sign of mother nature at work!

We love fur babies! So, we'll start off by saying never use the 10ml essential oils on or diffuse near your pet without first speaking to a vet. Some oils can be extremely toxic to pets, and all 10ml essential oil bottles need to be kept away from pets and children.

For candles and wax melts, it's a little more lenient. Of course with mobile pets like birds and cats that could easily knock candles over - that's an obvious 'wait til they're not in the room' piece of advice, but for other diffused oils it can be trickier. One thing to keep in mind is that pets have smaller lungs than humans, and anything in the air like smoke, candle / wax vapour or sprays can irritate them more than us. Also, some ingredients are toxic to ingest, so make sure even when you're not using products that you're keeping them well away from children or pets who might be attracted by the smell and be tempted to take a bite.

This being said, most animals are fine around fragrances in short bursts - but if you notice them sneezing or acting differently, stop use and consult with your vet. (If they're drooling, shaking or you suspect they've eaten something call the vet immediately) At the end of the day, our best advice is to do your own research and make your own decision about what you feel is right for your little ones.